Privacy Policy

1.Introduction
🔹PAK Medics ("we," "us," "our," or "PAK Medics") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites (including pakmedics.com, pakmedicalcare.com, and associated white-label sites), mobile applications, and related services (collectively, the "Services").

🔹Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the practices described in this policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SERVICES.

2. Information We Collect
🔹 We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"), including:

A. Information You Provide Directly:
🔹Account Information: Name, email address, phone number, password, profile photo.

🔹For Healthcare Providers: Professional credentials (e.g., PMDC number), clinic address, specialty, qualifications, service fees, bank details for payouts.

🔹For Patients: Date of birth, gender, medical history, symptoms, uploaded medical reports, prescriptions, and other health-related information ("Protected Health Information" or "PHI").

🔹Financial Information: Payment card details or other payment information processed by our third-party payment processors.

🔹Communications: Records of your correspondence with us or with other users (e.g., chat logs with doctors).

B. Information Collected Automatically:

🔹Usage Data: IP address, browser type, device information, pages visited, time spent, clickstream data.

🔹Cookies and Tracking Technologies: We use cookies to maintain session state, improve security, and analyze usage. You can control cookies through your browser settings.

C. Information from Other Sources:

🔹We may receive information about you from other users (e.g., a doctor uploading a lab report for you) or third-party services (e.g., payment processors).

3. How We Use Your Information
🔹We use the collected information for the following lawful purposes:

🔹To Provide and Maintain the Services: Create your account, facilitate appointments, enable telemedicine consultations, process payments through the Escrow Wallet, and provide customer support.

🔹To Improve and Personalize: Analyze usage trends, develop new features, and personalize your experience (e.g., showing relevant doctors).

🔹To Communicate with You: Send appointment confirmations, reminders, administrative alerts, security notifications, and updates about our Services. With your consent, we may send promotional communications.

🔹For Safety and Security: Verify accounts, prevent fraud, monitor for security breaches, and enforce our Terms of Service.

🔹To Comply with Legal Obligations: As required by applicable laws, regulations, or legal processes.

4. How We Share Your Information
🔹We do not sell your Personal Information. We only share it in the following limited circumstances:

🔹With Your Consent: We share information as directed by you. For example, we share your medical history with a doctor you choose to consult.

Between Users (Core Functionality):

🔹For Patients: Your profile and medical information are shared only with the Healthcare Providers you explicitly choose to interact with.

🔹For Providers: Your professional profile, availability, and fees are shared publicly on the directory and your white-label site to facilitate booking.

🔹With Service Providers: We engage trusted third parties to perform functions like payment processing, data hosting, analytics, customer support, and marketing. They are contractually obligated to protect your data.

🔹For Business Transfers: In connection with a merger, sale, or transfer of assets, your information may be transferred, with a promise of confidentiality.

🔹For Legal Reasons: To comply with a legal obligation, protect our rights, prevent fraud, or ensure the safety of our users.

5. Special Categories of Data: Protected Health Information (PHI)
We recognize the sensitivity of your health data.

🔹Role: We act as a "Data Processor" for PHI on behalf of the Healthcare Provider (the "Data Controller"), who determines how your PHI is used for treatment.

🔹Safeguards: We implement strict technical and organizational measures (like encryption and access controls) to protect PHI, aligned with industry standards.

🔹Provider's Responsibility: The Healthcare Provider is independently responsible for the confidentiality and management of your PHI according to their professional ethical and legal obligations.

6. Data Retention
🔹We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request account deletion, but we may retain certain information as necessary for legal compliance, dispute resolution, and security.

7. Your Rights and Choices
🔹Depending on your location and subject to applicable law, you may have the right to:

🔹Access and receive a copy of your Personal Information.

🔹Correct inaccurate or incomplete data.

🔹Request Deletion of your Personal Information.

🔹Object to or Restrict certain processing activities.

🔹Data Portability: Receive your data in a structured, machine-readable format.

🔹Withdraw Consent at any time, where processing is based on consent.

🔹To exercise these rights, please contact us at the details below. We may need to verify your identity before responding.

8. Data Security
🔹We implement industry-standard administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no electronic transmission or storage method is 100% secure. You are responsible for keeping your login credentials confidential.

9. International Data Transfers
🔹Your information may be transferred to, and processed in, countries other than Pakistan, where our servers or service providers are located. We ensure such transfers are subject to appropriate safeguards as required by data protection laws.

10. Children's Privacy
🔹Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware of such collection, we will take steps to delete it. Parents or guardians can create and manage accounts for their children.

11. Third-Party Links
🔹Our Services may contain links to third-party websites (e.g., MentorInn.com, PakMade.com). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy
🔹We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our Services and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new policy.

13. Contact Us
🔹If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: privacy@pakmedics.com Mailing Address: 4/8D Askari Hieghts, Sector J, DHA Phase 5, Islamabad