Frequently Asked Questions
How do the patient book an appointment?
You can book an appointment in three ways:
- Online: Login into doctor's website to book appointments 24/7.
- Phone: Call us at (+92) 0300-0696140 or concerned doctor during business hours.
- In-person: Visit concerned doctor reception desk during working hours.
New patients are requested to arrive 15 minutes early for data entry.
What insurance plans do you accept?
We accept most major insurance plans including:
- Insurance plans integration will be offered soon.
Please contact our billing department at (+92) 03000-696140 to verify your coverage.
What should I do in case of a medical emergency?
For life-threatening emergencies, call 1122 immediately.
- We don't cover an emergency cases.
What services do you offer?
- Virtual Consultations: Patients can connect with doctors via video calls or phone for general advice, diagnoses, and treatment plans.
- E-Prescriptions & Lab Orders: Doctors can issue digital prescriptions and request lab tests, which patients can then get done.
- Chronic Disease Management: Helps manage long-term conditions like diabetes, high blood pressure, and heart disease through regular virtual check-ins and monitoring.
- Mental Health Support: Counseling for depression, anxiety, and other mental health issues.
- Specialist Access: Connects patients in remote areas with specialists (e.g., gynecologists, pediatricians) who are not locally available.
- Follow-Ups: For post-operative care or ongoing treatment, reducing the need for physical visits.
- Maternal & Child Health: Antenatal/postnatal care and early detection of high-risk pregnancies through remote monitoring.
- Health Education: Community-focused health campaigns on nutrition, hygiene, and disease prevention.
- Remote Monitoring: For certain conditions, health professionals can monitor vitals remotely.
What is your cancellation policy?
We require at least 24 hours notice for appointment cancellations.
To cancel or reschedule:
- Call our appointment number at (+92) 03000-696140
- Use our online patient portal at PAK Medical Care
- Send an email to appointments@pakmedics.com
Late cancellations (less than 24 hours) or no-shows may incur a 50% fee.
24/7
Emergency Service
98%
Patient Satisfaction
15min
Average Wait Time
Still have questions?
Our medical team is here to help. Contact us for personalized assistance with your healthcare needs.